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How Covid-19 is acting as a catalyst for digital transformation

Anita Stein  (AT&T Voice, Collaboration & Contact Center Product Management, AT&T)

Patrick Troy  (CX National Practice Lead, AT&T Consulting, AT&T)

Date: Tuesday, August 4

Time: 12:00pm - 12:30pm

Session Category: Sponsored Sessions

Vault Recording: TBD

AT&T
Platinum Sponsor

Although the initial shock of mandatory remote work is over, the expectation is that working from home will be much more prevalent even after employees are allowed to return to their offices. As businesses prepare for a hybrid workplace, balancing home and office-based workers, they need to enable workers to be productive while meeting customer expectations. Learn about:

  • Common customer experience weaknesses exposed by COVD-19
  • Strategies for agents and customers to thrive in the new blended workplace
  • How moving to the cloud can help with agility and business continuity
  • How more consistent omnichannel experiences can drive satisfaction and sales
  • Best practices to accelerate digital transformation for competitive advantage

Video of this session is available on demand within the Swapcard platform for registered users. Free registration is open through December 2020.