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Steve Leaden (Founder and President, Leaden Associates)
Date: Wednesday, March 29
Time: 8:00 am - 8:45 am
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando - Get your pass now!
Session Type: Session
Track: Unified Communications & UCaaS
Vault Recording: TBD
Five-nines – 99.999% availability—has been the gold standard for network reliability since the days of the telephone monopoly. So how reliable can you expect your UCaaS, CCaaS, or other cloud-based communications system to be—and how reliable do you need it to be? This session will take a look at service availability and reliability circa 2023—what you can expect from different types of services and service providers; how the reliability metrics of the big cloud platforms (AWS, Google Cloud Platform, and Microsoft Azure) impact services provisioned off those clouds; and what you need to do in order to ensure your cloud communications services meet your enterprise's reliability needs. A leading consultant will help you understand SLAs, redundancy, and other factors that combine to create your enterprise’s overall availability picture. You’ll come away with a better understanding of what you need to do (and spend) to get the availability you require.