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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

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In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
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Click on session titles for full session descriptions. All times noted are in EST.

 

How Reliable is Your Cloud Solution?

Steve Leaden  (Founder and President, Leaden Associates)

Date: Wednesday, March 29

Time: 8:00 am - 8:45 am

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando - Get your pass now!

Session Type: Session

Track: Unified Communications & UCaaS

Vault Recording: TBD

Five-nines – 99.999% availability—has been the gold standard for network reliability since the days of the telephone monopoly. So how reliable can you expect your UCaaS, CCaaS, or other cloud-based communications system to be—and how reliable do you need it to be? This session will take a look at service availability and reliability circa 2023—what you can expect from different types of services and service providers; how the reliability metrics of the big cloud platforms (AWS, Google Cloud Platform, and Microsoft Azure) impact services provisioned off those clouds; and what you need to do in order to ensure your cloud communications services meet your enterprise's reliability needs. A leading consultant will help you understand SLAs, redundancy, and other factors that combine to create your enterprise’s overall availability picture. You’ll come away with a better understanding of what you need to do (and spend) to get the availability you require.

Takeaways:

  • What level of availability is generally offered in Service Level Agreements for UCaaS, CCaaS, collaborative meeting services, and other communications services that may be critical to your business?
  • How deeply do you need to understand the underlying architecture of your UCaaS, CCaaS, or other communications service before you can be satisfied with the provider's availability claims?
  • How should you provision redundancy into your system? What elements need to be redundant?
  • What is the right way to think about incurring additional cost in exchange for higher availability?