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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


How Reliable is Your Cloud Solution?

Steve Leaden  (Founder and President, Leaden Associates)

Ankush Gangwani  (General Manager and VP of Product, Bandwidth)

Amir Hameed  (SVP, WW Solutions Sales & Engineering, RingCentral)

Doug Knight  (Senior Director, Product Management – Voice and Unified Communications, Spectrum Enterprise)

Mahendra Sekaran  (Vice President of Engineering, Microsoft Teams, Microsoft)

Sanjay Srinivasan, PhD  (SVP & Chief Technology Architect, Vonage)

Location: Sun B

Date: Wednesday, March 29

Time: 8:00 am - 8:45 am

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando - Get your pass now!

Session Type: Session

Track: Unified Communications & UCaaS

Vault Recording: TBD

Five-nines – 99.999% availability—has been the gold standard for network reliability since the days of the telephone monopoly. So how reliable can you expect your UCaaS, CCaaS, or other cloud-based communications system to be—and how reliable do you need it to be? This session will take a look at service availability and reliability circa 2023—what you can expect from different types of services and service providers; how the reliability metrics of the big cloud platforms (AWS, Google Cloud Platform, and Microsoft Azure) impact services provisioned off those clouds; and what you need to do in order to ensure your cloud communications services meet your enterprise's reliability needs. A leading consultant will help you understand SLAs, redundancy, and other factors that combine to create your enterprise’s overall availability picture. You’ll come away with a better understanding of what you need to do (and spend) to get the availability you require.


  • What level of availability is generally offered in Service Level Agreements for UCaaS, CCaaS, collaborative meeting services, and other communications services that may be critical to your business?
  • How deeply do you need to understand the underlying architecture of your UCaaS, CCaaS, or other communications service before you can be satisfied with the provider's availability claims?
  • How should you provision redundancy into your system? What elements need to be redundant?
  • What is the right way to think about incurring additional cost in exchange for higher availability?