Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Enterprise Connect Schedule

Sign In Create Account Export | Need Help?
All Sessions Speakers My Schedule

How Seminole Hard Rock embraced voice AI to optimize guest services

Damien Smith  (Senior Communications Manager, PolyAI)

Nadir Kiem  (Revenue Management, Seminole Hard Rock Support Services)

Location: Enterprise Case Study Theatre - Booth 1235

Date: Monday, March 17

Time: 3:45 pm - 4:10 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Sponsored Session

Vault Recording: TBD

PolyAI

Seminole Hard Rock’s drives unparalleled services across its cafes, hotels and casinos, which is why it made sense to partner with PolyAI to provide the most humanlike virtual assistants on the market. This session will guide you to:
Distinguish real AI vendors from vaporware
Explore voice AI use cases in hospitality
Learn how the Seminole Hard Rock implemented PolyAI’s virtual agent
Understand how Seminole Hard Rock measure success.