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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.

 

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How to Build Your Contact Center on Microsoft Teams

Kevin Kieller  (Co-Founder, enableUC)

Date: Wednesday, April 12

Time: 9:00 am - 9:45 am

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Entire Event Virtual, On-Demand - Get your pass now!

Session Type: On-Demand Conference Session

Vault Recording: TBD

With 80 million monthly active voice users, 12 million of which are regularly using PSTN calling, is it time to consider building your contact center on Microsoft Teams? Over the past 12 months, Microsoft has made announcements that suggest such an integrated approach may be more feasible than ever, but what are things like on the ground, as enterprises seek to understand how fully-featured, scalable, and enterprise-ready Microsoft’s solution truly is? By attending this session, you will gain specific knowledge you can use and share to help your organization understand and potentially leverage Microsoft Teams as part of your contact center solution.

Takeaways:

  • The key differences between certified Teams contact center models: Connect, Extend, Power
  • Current capabilities of Microsoft's Digital Contact Center versus other 3rd-party Teams-integrated contact centers
  • The top 10 attributes you should consider when evaluating your contact center options
  • An overview of the agent experience using a Teams integrated contact center
  • Reliability and resiliency options that ensure you can answer calls even if Teams or Microsoft Office is down
  • A customer-perspective on lessons learned from their deployment