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Randy Chapman (Modern Workplace Architect & Head of Product, Symity)
Location: Osceola A
Date: Monday, March 21
Time: 10:15 am - 11:00 am
Pass type: Entire Event Orlando - Get your pass now!
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
Vault Recording: TBD
Enterprises are increasingly turning to cloud-based contact center services (CCaaS) to deliver exceptional customer experiences, quickly and efficiently addressing customer requests. But if you are a Microsoft shop, getting a contact center service working with Microsoft Teams comes with several unique challenges. In this session, a leading Microsoft expert will explore the options for setting up your contact center in Teams. We will look at the full range of functionality you’re likely to need, from age-old PBX-style features like hunt groups and auto-attendants, to highly integrated omnichannel solutions that intelligently route callers to the agent who can best address customer requests--and we’ll discuss how to add these into Teams.
You’ll come away from this session with a better understanding of how to integrate contact center functionality with Teams, both at the strategic enterprise level, as well as at the level of features and functions.