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Enterprise Connect Schedule

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Human-like Experiences Across Your Customer Journey

Chris Feehan  (Senior Principal Product Manager, Voice Intelligence at Twilio, Twilio)

Jason Spulak  (Sr. Product Marketing Manager at Twilio, Twilio)

Location: Solution Spotlight Theatre - Expo Hall, Booth 1501

Date: Wednesday, March 19

Time: 1:30 pm - 1:50 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Sponsored Session

Vault Recording: TBD

Twilio

This session will explore how Twilio empowers organizations to harness AI on their terms, integrating their preferred models while leveraging automation to enhance self-service, optimize agent productivity, and drive more intelligent customer interactions. Discover how AI Assistants, Conversation Relay, and Agent Copilot work together to create adaptive, scalable, and human-like experiences across every touchpoint