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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Infusing AI into your Contact Center

Speakers:

Hannah Peacock  (Product Marketing Manager, Customer Service, Pegasystems)

Rebecca Miller  (Product Strategy Manager, CRM, Pegasystems)

Date: Tuesday, September 28

Time: 3:45pm - 4:15pm

Session Type: Virtual Sponsored Session

Vault Recording: TBD

Pegasystems

Customers want their issues resolved faster than ever before and businesses are looking to simplify experiences for employees and customers alike. Adopting new forms of AI and automation will continue to play a critical role in the future of customer service as 85% of businesses expect to invest in AI technology in the next few years. Join this webinar to learn how you can infuse AI and intelligent automation across the contact center to optimize agent productivity, enhance customer experience, reduce costs, and improve customer lifetime value.
Examples:
• Contextual self-service (IVA/Knowledge Management, IVR API)
• Agent assist (Voice AI, Intelligent Guidance)
• Proactive/preemptive service, next best action