Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

Innovation Showcase: Customer Engagement

Dave Michels  (Principal Analyst, TalkingPointz)

Location: Osceola A

Date: Monday, March 21

Time: 11:15 am - 12:00 pm

Pass type: Entire Event Orlando - Get your pass now!

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Vault Recording: TBD

Each year, the Enterprise Connect Innovation Showcase introduces new companies to the Enterprise Connect audience that provide innovative solutions in a designated technology area. The theme this year is Customer Engagement, a top concern for enterprises that strive to differentiate through superior customer experience. Attend this “Shark Tank-style” session to hear about the innovative approaches to customer engagement from six curated companies, selected by a panel of independent judges.


  • Learn about state-of-the-art solutions for improved and differentiated customer experience.
  • Get ideas for how to create new approaches using technologies such as artificial intelligence, authentication, and digital transformation methods that can improve customer satisfaction, reduce costs, and increase customer loyalty.
  • Hear from innovative companies new to the space about how they’re approaching the market and technology

Read Dave Michels' articles on No Jitter

Presentation File