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Enterprise Connect - Schedule Viewer

The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. Click on session titles for full session descriptions. All times noted are in EDT.

Innovation Showcase: Customer Engagement

Dave Michels  (Principal Analyst, TalkingPointz)

Date: Wednesday, March 23

Time: 8:00am - 8:45am

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando - Get your pass now!

Track: Contact Center & Customer Experience

Session Type: Conference Breakout Session

Vault Recording: TBD

Each year, the Enterprise Connect Innovation Showcase introduces new companies to the Enterprise Connect audience that provide innovative solutions in a designated technology area. The theme this year is Customer Engagement, a top concern for enterprises that strive to differentiate through superior customer experience. Attend this “Shark Tank-style” session to hear about the innovative approaches to customer engagement from six curated companies, selected by a panel of independent judges.

Takeaways:

  • Learn about state-of-the-art solutions for improved and differentiated customer experience.
  • Get ideas for how to create new approaches using technologies such as artificial intelligence, authentication, and digital transformation methods that can improve customer satisfaction, reduce costs, and increase customer loyalty.
  • Hear from innovative companies new to the space about how they’re approaching the market and technology

Read Dave Michels' articles on No Jitter