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Robin Gareiss (CEO & Principal Analyst, Metrigy)
Genefa Murphy (Chief Marketing Officer, Five9)
Laura Bassett (Vice President Product Marketing, NICE)
Location: Sun B
Date: Tuesday, March 22
Time: 2:00 pm - 2:45 pm
Pass type: Entire Event Orlando, Tuesday-Thursday Orlando - Get your pass now!
Track: Contact Center & Customer Experience
Session Type: Conference Breakout Session
Vault Recording: TBD
Nearly everyone has used self-service when trying to get answers from a company. But the experience is often less than stellar. The technologies behind a successful self-service experience are changing and improving rapidly. So if you haven’t updated your self-service infrastructure in the past year, you’re missing out on some measurable improvements.
During this session, we will examine how companies are building great self-service platforms and what success they’re seeing as a result.