Robin Gareiss (CEO & Principal Analyst, Metrigy)
Date: Wednesday, March 23
Time: 12:15 pm - 1:00 pm
Pass type: Entire Event Virtual - Get your pass now!
Track: Contact Center & Customer Experience
Session Type: Virtual Conference Session
Vault Recording: TBD
Nearly everyone has used self-service when trying to get answers from a company. But the experience is often less than stellar. The technologies behind a successful self-service experience are changing and improving rapidly. So if you haven’t updated your self-service infrastructure in the past year, you’re missing out on some measurable improvements.
During this session, we will examine how companies are building great self-service platforms and what success they’re seeing as a result.