Enterprise Connect Schedule

As a Fortune 50 company in a highly-regulated industry, Cigna has powerful incentives for moving decisively to gain the benefits AI promises for customer experience, while carefully following security and compliance mandates. In this session, a technology leader from the company’s customer engagement team will describe their AI journey, giving details on progress, obstacles, goals, methods, and strategy. He’ll discuss the applications and use cases that have proved most promising, as well as the specific challenges around security and data normalization, and how these are impacting progress. You’ll come away from this conversation with an in-focus view of how one large company is moving ahead with AI, and how you can use their example in your own enterprise.