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Keynote Panel: What's the Case for AI in the Enterprise?

Jim Burton  (Founder & CTO, C-T Link)

Eric Krapf  (GM & Program Chair, Enterprise Connect)

Antony Passemard  (Director of Product Management, Applied AI Customer Experience, Google)

Ronald Hulen  (Principal, Emerging Technology and Strategy, Fannie Mae)

Himanshu Suri  (Head of Contact Lens, Amazon Connect)

Ryan Downing  (Vice President in Information Technology and the Chief Information Officer of Enterprise Business Solutions, Principal®)

Jay Patel  (SVP & GM, Webex Customer Experience Solutions, Cisco)

Location: Osceola CD

Date: Monday, March 17

Time: 1:00 pm - 1:45 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Keynote

Vault Recording: TBD

More than 2 years into the Generative AI Era (with its attendant hype), what do enterprises have to show for all the initial excitement over AI? What are the successful use cases? What looks like it just won't pan out? How serious are the governance challenges, what might future AI regulation look like, and how will it impact the way your enterprise uses the technology? And what should an enterprise's buying posture look like when it comes to AI? In this session, a panel of technology providers and enterprise executives will get real about AI, and help you understand what your next move should be. In addition to the above, we'll address the following questions:
  • How is conversational AI changing the contact center? What are the prospects for generative AI?
  • What percentage of customer engagements can be resolved through conversational AI Today and how will that change in the next 12-24 months?
  • What are the biggest security concerns? And how can they be mitigated?