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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Learn from Your Peers: How Companies are Using AI to Power their Contact Centers


Kay Phelps  (Principle, Contact Center Solutions, Vonage)

Date: Tuesday, September 28

Time: 9:00am - 10:00am

Session Type: Video Discussion Group (Virtual)

Vault Recording: TBD


Amidst all your other priorities, when and how should you introduce AI?
Join us in this interactive discussion group to learn from your peers. We’ll talk about:
• Where is there a good fit for AI?
• How has it driven business results?
• What applications lend themselves to AI?
• Can you put a toe in the water, or do you have to jump in?

Come prepared to share your own experiences--what has worked, what would you recommend others do differently? You’ll garner valuable insights to help you know when to take that next step.