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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services.

Leveraging “Low-Code” to Enable Custom Cloud-based Contact Center Deployments


Jim Schweitzer  (Director, Software and BPM Services, Vision Point Systems)

Date: Tuesday, September 28

Time: 7:15am - 7:45am

Session Type: Virtual Sponsored Session

Vault Recording: TBD

Vision Point Systems

Cloud-based contact center systems shift the burden of hosting costly infrastructure from your IT departments to the provider, but they often come with the sacrifice of features and customizability. Jim Schweitzer, of Vision Point Systems, will show how the latest technology can eliminate this sacrifice, while giving the agility to better enable remote agents and address business requirements. In this breakfast session, featuring audience participation, Jim will build and deploy a fully functional omnichannel contact center platform with Twilio Flex and the Appian Low Code Application Platform that will uniquely serve the needs of the morning’s audience!