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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


Making Sense of Conversational AI: Lessons Learned from Real-World Experience

Dan Miller  (Lead Analyst & Founder, Opus Research)

Derek Top  (Senior Analyst & Research Director, Opus Research)

Chris Karcher  (Director, Enterprise Intelligent Automation Demand, Johnson & Johnson)

Brett Knight  (Director, Product Management - Conversational AI , Lowe's)

Location: Sun B

Date: Tuesday, March 28

Time: 8:00 am - 8:45 am

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando - Get your pass now!

Session Type: Session

Track: Contact Center/Customer Experience

Vault Recording: TBD

Enterprises across all verticals have become early adopters in driving virtual and human assistance. In this session, learn how big name brands have built successful business cases, identifying the challenges and opportunities in creating a cross-channel platform for self-service, intelligent virtual assistants, and conversational intelligence. But has Conversational AI broken promises? Is the technology failing to live up to the hype?

Topics include:

  • Navigating through the maze of Conversational AI options to build effective strategies for Digital Transformation.
  • How macro-economic factors are complicating Conversational AI business initiatives
  • How businesses strike the right balance between AI, automation, and the workforce
  • How to successfully combine data, analytics, and workflows