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Dan Miller (Lead Analyst & Founder, Opus Research)
Derek Top (Senior Analyst & Research Director, Opus Research)
Date: Tuesday, March 28
Time: 8:00 am - 8:45 am
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando - Get your pass now!
Session Type: Session
Track: Contact Center/Customer Experience
Vault Recording: TBD
Enterprises across all verticals have become early adopters in driving virtual and human assistance. In this session, learn how big name brands have built successful business cases, identifying the challenges and opportunities in creating a cross-channel platform for self-service, intelligent virtual assistants, and conversational intelligence. But has Conversational AI broken promises? Is the technology failing to live up to the hype?