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Enterprise Connect - Schedule Viewer

The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. Click on session titles for full session descriptions. All times noted are in EDT.

Making the Composable Enterprise Real (Virtual)

Zeus Kerravala  (Founder & Principal Analyst, ZK Research)

Date: Tuesday, March 22

Time: 12:15 pm - 1:00 pm

Pass type: Entire Event Virtual - Get your pass now!

Track: CPaaS & APIs

Session Type: Virtual Conference Session

Vault Recording: TBD

The concept of composability is widely accepted in applications such as CRM and productivity suites, but is fairly new to communications. But now, the shift to cloud native communications platforms gives enterprises the opportunity to introduce composability into their collaboration environments. Composable communications "building blocks" enable developers, ISVs, end users and partners to create unique, custom experiences that better meet employee needs. That’s the vision—but what does it take to realize this vision in your enterprise? In this panel, we will discuss the feasibility of composable communications for the typical enterprise today—what’s required to succeed, whether most enterprises are positioned yet to take advantage of this trend. You’ll come away with a better sense of what your enterprise would need to do in order to implement composable communications.


  • What is composable communications, and how does it differ from CPaaS and APIs?
  • How do vendors need to change their developer programs to adapt?
  • What are some actual examples of composable apps?
  • How do businesses get started with developing a composable communications strategy? How do traditional UCaaS /CCaaS fit into this strategy?
  • Can on-prem systems meet the needs?

Read Zeus Kerravala's posts on No Jitter