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Mastering the Balance of AI and Human Interactions for Seamless CX

Edwin Margulies  (Chief Evangelist, Nextiva)

Location: Solution Spotlight Theatre - Expo Hall, Booth 1501

Date: Monday, March 17

Time: 5:00 pm - 5:20 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Sponsored Session

Vault Recording: TBD

Nextiva

Striking the right balance between AI- and human-led experiences, requires a strong foundation of data and a clear roadmap for AI maturity. Only then can you deliver seamless, personalized interactions that delight your customers at every touchpoint.

In this session, we explore the keys to building a successful conversational journey, including:

- Assessing your current AI maturity level and identifying areas for growth
- Leveraging data to power more intelligent, contextual conversations
- Developing an AI strategy that aligns with your broader CX vision
- Delivering experiences tailored to specific industries to drive differentiation and deeper customer engagement

Armed with these insights, you'll be positioned to unlock the full potential of every customer interaction and take your customer experience to new heights.