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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Meeting E911 Requirements in the Age of Hybrid Work


Mark Fletcher  (VP Public Safety Solutions, 911inform)

Martha Buyer  (Attorney, Law Offices of Martha Buyer, PLLC)

Robin Erkkila  (911 Solution Engineer, Bandwidth)

Josh Burch  (Director of Product , Intrado)


Irwin Lazar  (President and Principal Analyst, Metrigy)

Date: Wednesday, September 29

Time: 12:45pm - 1:30pm

Track : Unified Communications & UCaaS

Session Type: Virtual Conference Session

Vault Recording: TBD

The shift to work from home and the growth of hybrid work in which employees frequently move between home and office has created new challenges for managing E911 call routing and location response. 911 calls must reach the proper public safety answering point, with the correct associated location, whether the call is made from home or office. Legislation requiring proactive approaches, including Kari’s Law and RAY BAUM’s Act, mandate direct dial to 911, notifications to security personnel, and sharing of granular location information to identify a caller’s location.

In this session, industry experts will provide guidance for navigating the complexities of 911 for today’s business environments.


  • Understand the key challenges in developing an E911 strategy for a hybrid work environment
  • Discover how to support E911 requirements in a multivendor environment, in the cloud, and in hybrid networks
  • Learn how E911 strategies must evolve to support remote work and flexible workspaces
  • Get perspective on how E911 management approaches fit into overall incident response plans
  • Get a status report on the state of NG911