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Strategic Planning & Decision Support
Vault Recording: TBD
During 2019, Cisco and Microsoft have both retrenched, focusing on product portfolio consolidation and foundational platform development. Cisco integrated the BroadSoft calling assets, created a common user experience across platforms, added cloud contact center, and combined these under the Webex moniker. Microsoft has been working on transitioning functionality to the Microsoft Teams solution and enhancing the features of its Phone System, while beginning an earnest transition from Skype for Business Online to Microsoft Teams.
In 2020 and onward, expect these companies to go beyond the “commodity” communications capabilities such as easy meeting joins, consistent user experiences, and effortless scheduling. Both companies have developed differentiable communications platforms and ecosystems that enable integrations with other applications, and diffusion of communications capabilities throughout workflows. Cisco and Microsoft systems will be adding value before, during, and after every meeting and interaction, and then linking together associated interaction events and groups within a team workspace structure. These added values will increasingly utilize AI/machine learning (ML)/Big Data and will be integrated into organizational business processes to optimize operations and resource utilization. Increasingly, these capabilities will be available across organizations including frontline workers who do not use ad hoc conferencing/calling and collaboration in their current workflow. Both companies are enabling rapid development and deployment paradigms of transformational business models integrating collaboration and team workspaces, to optimize work across the organization.
In this in-depth, highly detailed session, we will break down and compare where Microsoft and Cisco are headed and how this impacts you and your organization. We will do this by examining what the above developments mean for knowledge workers, communications embedded into workflow integrations, and customer interaction. We will also contrast which enterprise organizational characteristics are best served by each solution.
Takeaways: * Understand the Cisco and Microsoft communications and collaboration platforms and capabilities for 2020 and beyond. * Envision how these capabilities can help you and your organizations better accomplish your business activities. * Understand key differentiators between the solutions and how those apply to industry and user requirements. * Develop key criteria that will better enable you to define your organization’s overall communications and collaboration direction. * Go home with actionable ideas on which of the two platforms may better suit your business needs, and/or whether a hybrid of the two may be the best solution for you.