Microsoft vs. Cisco: Pain, Promise, and Transition

Brent Kelly (President and Principal Analyst, KelCor)

Phil Edholm (President and Founder, PKE Consulting)

Date: Tuesday, March 19

Time: 3:00pm - 4:15pm

Pass Type: Entire Event, Tue-Thu Conference - Get your pass now!

Track: Unified Communications

Technical Level: Medium

Hot Topics: Decision Support

Vault Recording: TBD

Audience Level: Medium

Microsoft and Cisco are both transitioning to the cloud as the long-term deployment strategy for their respective communications and collaboration platforms. Microsoft continues investing immense development resources into its Teams/Office 365 solutions while Cisco reconfigures the Webex portfolio, its service provider offerings, and contact center solutions by incorporating the BroadSoft assets and channel. For existing Cisco and Microsoft customers, these transitions directly impact you and will in turn affect how your organizations use and deploy these solutions. For prospects evaluating these offerings, how do you choose between them? Are there clear differentiators or are the offerings converging? Does it make sense anymore to try to keep a hybrid deployment with Microsoft on the desktop and Cisco in the telephone closet and videoconference rooms?

This popular session returns in 2019, comparing the two companies’ solutions, including their calling, meetings, and team capabilities. The presenters—both independent consultants with an extensive base of research on the topic—will share the impressions and advice they give to clients. This material is based upon first-hand usage and testing of both solutions, including telephony as integrated into collaboration meetings and team workspace solutions. You will go home knowing:

1. The key differentiators between Microsoft Teams and Cisco Teams including technology, deployment, and pricing
2. Key differences in use and deployment.
3. How the telephony functionality in Webex Calling, which is based on BroadSoft’s BroadWorks, compares to that found in Microsoft Phone System.
4. How the video offerings differ with respect to functionality and openness.
5. What capabilities exist and how they work when messaging and meeting with people outside of your organization.
6. Comparisons in areas such as security, monitoring and workstream collaboration
7. Comparisons of how solutions are implemented to align with your needs.
8. Whether it is time to consider moving away from a hybrid Microsoft/Cisco solution and toward a single vendor deployment, and whether eliminating one or the other is even possible given the licensing and bundling plans both companies now offer.