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ML-powered cloud contact center analytics with Contact Lens for Amazon Connect

Atul Deo  (Principal Product Manager, AWS)

Yasser El-Haggan  (Head of WW Specialist Solutions Architects, AWS)

Date: Thursday, August 6

Time: 11:30am - 12:00pm

Session Category: Sponsored Sessions

Vault Recording: TBD

Amazon Web Services
Diamond Sponsor

Using machine learning natural language processing (NLP) and speech-to-text, Contact Lens for Amazon Connect transcribes contact center calls to create a fully searchable archive and to surface valuable customer insights. In this session, learn how you can use machine learning (ML) powered analytics with no coding to discover deep customer insights from your contact center. Discover emerging themes and trends from customer conversations, leverage call-specific analytics, and conduct fast, full-text searches on transcripts, all directly in Amazon Connect.

Video of this session is available on demand within the Swapcard platform for registered users. Free registration is open through December 2020.