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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services.

More Powerful, More Intelligent Agent Experiences With Amazon Connect


EJ Ferrell  (Amazon Connect Specialist Solutions Architect, AWS)

Date: Monday, September 27

Time: 3:00pm - 3:20pm

Session Type: Virtual Sponsored Session

Vault Recording: TBD

Amazon Web Services

When customers need help, they want a quick and convenient customer service experience. However, delivering an efficient contact center experience can be challenging. Agents often have to piece together information from a variety of tools from multiple vendors across dozens of channels. With Amazon Connect, contact center agents operate from a single interface for voice, chat, and tasks. New Amazon Connect features launched this year enable agents to be fully equipped to deliver productive customer conversations without having to learn and interact with many different tools. In this virtual session, learn best practices for creating a more intelligent, more efficient contact center.