EJ Ferrell (Amazon Connect Specialist Solutions Architect, AWS)
Date: Monday, September 27
Time: 3:00pm - 3:20pm
Session Type: Virtual Sponsored Session
Vault Recording: TBD
When customers need help, they want a quick and convenient customer service experience. However, delivering an efficient contact center experience can be challenging. Agents often have to piece together information from a variety of tools from multiple vendors across dozens of channels. With Amazon Connect, contact center agents operate from a single interface for voice, chat, and tasks. New Amazon Connect features launched this year enable agents to be fully equipped to deliver productive customer conversations without having to learn and interact with many different tools. In this virtual session, learn best practices for creating a more intelligent, more efficient contact center.