Enterprise Connect Schedule
Navigating the Hurdles to Building a Future-Proof AI Roadmap
Nicolas de Kouchkovsky (Founder & Principal, CaCube Consulting)
Date: Wednesday, March 19
Time: 8:00 am - 8:45 am
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: AI & Automation
Vault Recording: TBD
Even if you've identified promising near-term AI use cases, incorporating this into a longer-term AI strategy may be complicated and challenging. How do you combine short-term actionable steps for teams that have limited resources/risk tolerance, with investment in strategic, game-changing improvements aimed at meeting executive expectations?
Building a future-proof AI roadmap requires:
- Flipping enterprise mandates to focus first on desired outcomes instead of technology
- Keeping projects on track while not ignoring new emerging technologies
- Balancing short-term wins with a long-term strategy
- Factoring data readiness considerations
- Defining oversight needs
- Evaluating risks
- Setting success metrics and evaluating ROI
- Navigating build vs buy decisions in a rapidly expanding tech landscape
- Handling change management for employees and customers
In this session, moderated by a leading CX analyst, experts will share their lessons learned. You’ll discover how to balance the sometimes-conflicting demands of short-term generative AI exploration with strategic planning in an incredibly dynamic, fast-changing environment. You'll come away with specific, actionable ways to build a strategic view of your AI roadmap that allows for near-term experimentation and quick wins.