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Navigating the Hurdles to Building a Future-Proof AI Roadmap

Nicolas de Kouchkovsky  (Founder & Principal, CaCube Consulting)

Date: Wednesday, March 19

Time: 8:00 am - 8:45 am

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: AI & Automation

Vault Recording: TBD

Even if you've identified promising near-term AI use cases, incorporating this into a longer-term AI strategy may be complicated and challenging. How do you combine short-term actionable steps for teams that have limited resources/risk tolerance, with investment in strategic, game-changing improvements aimed at meeting executive expectations?

Building a future-proof AI roadmap requires:

  • Flipping enterprise mandates to focus first on desired outcomes instead of technology
  • Keeping projects on track while not ignoring new emerging technologies
  • Balancing short-term wins with a long-term strategy
  • Factoring data readiness considerations
  • Defining oversight needs
  • Evaluating risks
  • Setting success metrics and evaluating ROI
  • Navigating build vs buy decisions in a rapidly expanding tech landscape
  • Handling change management for employees and customers

    In this session, moderated by a leading CX analyst, experts will share their lessons learned. You’ll discover how to balance the sometimes-conflicting demands of short-term generative AI exploration with strategic planning in an incredibly dynamic, fast-changing environment. You'll come away with specific, actionable ways to build a strategic view of your AI roadmap that allows for near-term experimentation and quick wins.