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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Nice inContact's CXone Brings Real-Time Feedback to Agents

Speaker:

Fernando Lopez  (Sales Engineer II, Nice inContact)

Date: Monday, September 27

Time: 9:30am - 10:00am

Session Type: Virtual Sponsored Session

Vault Recording: TBD

Nice inContact

Join NICE inContact’s Fernando Lopez as he shares a demo of CXone, featuring Enlighten Real-time interaction guidance, the industry’s first comprehensive AI framework with pre-built AI models to dynamically measure sentiment and the most critical agent habits for successful customer engagement—during the service experience. Unlike traditional ‘after-the-fact’ supervisor coaching, CXone Real-Time Interaction Guidance instantly scores agent behaviors that impact customer sentiment and guides agents on the most impactful soft-skill actions to build rapport and influence satisfaction in any topic. Drive CX excellence consistently by evolving how you coach—in real-time, on every call.