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Dilip Kumar (VP of AWS Applications, Amazon Web Services)
Date: Tuesday, April 11
Time: 8:00 am - 11:00 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando, Entire Event Virtual, Expo Plus Virtual, On-Demand - Get your pass now!
Session Type: Keynote
Vault Recording: TBD
Recent global events and tech innovations have raised customer expectations. Customers become loyal to companies that deliver great experiences, and these best-in-class experiences must not only be seamless, but predictive and data-driven—attributes made possible through the latest machine learning, AI, and analytics. Join Dilip Kumar, VP of Applications at AWS, to explore the market dynamics that impact modern customer service and communication and to learn how contact center, IT, and communication leaders can transform these challenges into opportunities to delight customers.