Enterprise Connect Schedule Viewer

Communications & collaboration technologies are more critical to the employee and customer experiences than ever, and things are changing faster than ever--witness the new focus on AI, and the continuing shifts in employee and management stances on remote and hybrid work. Your enterprise's workforce depends on your team keeping up with these and so many other disruptive trends, while also delivering on the core functionality they rely on every day--whether it's on the employee experience or customer experience side.

Plus, you’ve got to provide all of this within the constraints of budgeting in uncertain times and the need to migrate legacy assets to more modern platforms at the pace that fits your requirements.

In this session, co-moderated by a top industry analyst and the program co-chair of Enterprise Connect, you'll hear thought leaders debate the strategic direction the industry is headed, and how this vision aims to meet the challenges your organization and enterprise face. Among the critical questions we'll address:

• What's the role of generative AI systems in enabling communications and collaboration for the customer and employee experience? What impacts will we see from advances in other areas of AI?
• How can enterprise technology leaders keep up with the constantly-changing hybrid work environment?
• What about the current communications/collaboration environment isn’t working as well for users as it could, and how do we improve it?
• What elements of contact center/customer experience technology will be most critical to get right in order to keep up with the pace of broader digital transformation and customer demand?
• What risks are embedded in the cloud migration, and how should enterprises mitigate them?
• How should enterprise organizations maintain flexibility amid continuing change in the workplace and workforce?