Enterprise Connect Schedule Viewer

Communications & Collaboration technologies are more critical to the employee and customer experiences than ever. Your enterprise's workforce depends on your team delivering a versatile, reliable, and secure communications environment that lets every end user collaborate when, where, and how they need to, offering the best possible experience to both office and remote workers. In addition, customers demand the ability to interact with your enterprise in the way that suits them best at the moment—whether via direct contact with an agent or sophisticated self-service capabilities. And on both the employee and customer side, users expect the system to provide rich functionality that saves them time and puts them in touch with the right resources at the right time.

Plus, you’ve got to provide all of this within the constraints of budgeting in uncertain times and the need to migrate legacy assets to more modern platforms at the pace that fits your requirements.

In this session, co-moderated by a top industry analyst and the program co-chair of Enterprise Connect, you'll hear thought leaders debate the strategic direction the industry is headed, and how this vision aims to meet the challenges your organization and enterprise face. Among the critical questions we'll address:

• Where are the next big innovations coming from? Is videoconferencing in its current form likely to remain the collaboration baseline for the next several years?
• What about the current communications/collaboration environment isn’t working as well for users as it could, and how do we improve it?
• What elements of contact center/customer experience technology will be most critical to get right in order to keep up with the pace of broader digital transformation and customer demand?
• What risks are embedded in the cloud migration, and how should enterprises mitigate them?
• How should enterprise organizations maintain flexibility amid continuing change in the workplace and workforce?