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Click on session titles for full session descriptions. All times noted are in EST.
Jim Burton (Founder & CEO, C-T Link)
Amrit Chaudhuri (Chief Marketing Officer, 8x8)
Eric Krapf (GM, Program Co-Chair / Publisher, Enterprise Connect / No Jitter)
Lorrissa Horton (Senior Vice President and General Manager, Webex Calling and Contact Center , Cisco)
Mahendra Sekaran (Vice President, Microsoft Teams Engineering, Microsoft)
Kira Makagon (Chief Innovation Officer, RingCentral)
Savinay Berry (EVP, Product and Engineering, Vonage)
Graeme Geddes (Head of Platform and Product Acceleration, Zoom)
Location: Osceola CD & Virtual
Date: Monday, March 21
Time: 1:00 pm - 1:45 pm
Pass type: Entire Event Orlando, Entire Event Virtual, Expo Plus Orlando, Expo Plus Virtual, Tuesday-Thursday Orlando - Get your pass now!
Session Type: General Session
Vault Recording: TBD
Enterprise communications/collaboration technology has reached new heights, with video almost ubiquitously available, virtual meetings and teams the norm, and new opportunities for improving—even transforming—the customer experience. But in some ways, it feels like we’ve just scratched the surface: UCaaS and CCaaS migrations are not yet the majority of enterprise deployments; CPaaS has yet to deliver on its promise; and AI still seems to be in search of use cases, at least outside the contact center. So what will it take to push communications/collaboration to the next level, and what real business benefits await enterprises there?
In this session, co-moderated by a top industry analyst and the program co-chair of Enterprise Connect, thought leaders from the technology providers will debate and discuss the challenges and opportunities that lie ahead as enterprises struggle to craft sensible migration plans away from legacy technologies, while also seeking deeper benefits from the next generation of communications/collaboration systems. You’ll come away from this lively exchange with a better understanding of key issues and questions including: