Enterprise Connect - Schedule Viewer

Enterprise communications/collaboration technology has reached new heights, with video almost ubiquitously available, virtual meetings and teams the norm, and new opportunities for improving—even transforming—the customer experience. But in some ways, it feels like we’ve just scratched the surface: UCaaS and CCaaS migrations are not yet the majority of enterprise deployments; CPaaS has yet to deliver on its promise; and AI still seems to be in search of use cases, at least outside the contact center. So what will it take to push communications/collaboration to the next level, and what real business benefits await enterprises there?

In this session, co-moderated by a top industry analyst and the program co-chair of Enterprise Connect, thought leaders from the technology providers will debate and discuss the challenges and opportunities that lie ahead as enterprises struggle to craft sensible migration plans away from legacy technologies, while also seeking deeper benefits from the next generation of communications/collaboration systems. You’ll come away from this lively exchange with a better understanding of key issues and questions including:

• What’s the best posture for your IT organization when it comes to the future of communications/collaboration in your enterprise: Bleeding edge, leading edge, careful migration, or sweat the assets? What are the risks of moving too quickly or too slowly?
• How real is the promise of tighter UCaaS-CCaaS integration, what benefits can be gained, and how quickly?
• Will we see significant movement towards CPaaS and other embedded-communications strategies, and if so, what will drive it?
• Where will we see concrete benefits from AI besides in the contact center? What measurable benefits is AI delivering to contact centers today?
• What degree of threat do security and new compliance requirements pose to the progress of communications/collaboration technology?