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Orchestrating Workflows Beyond the Contact Center

Brian Mistretta  (Director of Product Marketing, NICE)

Location: Osceola 1 & 2

Date: Tuesday, March 18

Time: 1:30 pm - 2:15 pm

Pass Type: Premium, Standard, Expo Plus, Training

Session Type: Sponsored Session

Vault Recording: TBD

Nice

Customer service leaders today face a pressing challenge: an explosion of AI and automation tools has created more silos and complexity instead of delivering streamlined operations. With nearly every workflow that results from a customer interaction or engagement, work items and the teams that support them, spread across the company. Join Brian Mistretta, Director of Product Marketing at NICE as he explores how AI is going to be a game changer for frictionless workflow execution that fundamentally improves how organizations support customer service workflows.