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Overcoming Security and Compliance Challenges in Generative AI

Irwin Lazar  (President & Principal Analyst, Metrigy)

Tabice Ward  (Executive Technology Strategist, ChoiceTel)

Shawn Rollins  (Head of Technology, Zoom)

Muhammad Muneer  (Principal Security Consultant, Google)

Garth Landers  (Director of Global Product Marketing, Theta Lake)

Date: Thursday, March 20

Time: 8:00 am - 8:45 am

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Security & Compliance

Vault Recording: TBD

Generative AI offers tremendous potential to improve productivity, but at the same time it creates risks including providing incorrect information through hallucinations and/or deliberate poisoning of large language models. Companies, especially those in regulated industries, must ensure that AI-created content is classified and stored appropriately, and they must ensure data protection and privacy. Gen AI threats extend to the contact center via customer impersonation attacks. In this session we'll look at the emerging GenAI threat landscape and provide guidance as to how organizations can best protect themselves as they expand GenAI adoption. Attendees will learn:

  • Key GenAI security and compliance risks and concerns
  • How to balance adoption and risk
  • Risks of inaction
  • The role of third-party tools in ensuring security and compliance