Enterprise Connect 2025 Schedule
Powering Virtual Agents with Twilio AI Assistants & Conversation Relay
Brandon Hawkins (Conversational AI Product Lead, Twilio)
Location: Sun C
Date: Tuesday, March 18
Time: 4:30 pm - 5:15 pm
Pass Type: Premium, Standard, Expo Plus, Training
Session Type: Sponsored Session
Vault Recording: TBD
Virtual agents are transforming customer engagement, but deploying scalable, human-like voice AI remains a challenge. Twilio AI Assistants and ConversationRelay solve this by enabling businesses to build and orchestrate intelligent, real-time AI agents across voice and messaging channels—without vendor lock-in or infrastructure complexity.
Learn how Twilio AI Assistants personalize omnichannel conversations with memory and contextual awareness, while ConversationRelay ensures ultra-low-latency Speech-to-Text (STT), Text-to-Speech (TTS), and LLM orchestration for natural, responsive interactions. Discover how Twilio’s end-to-end AI capabilities power lead qualification, proactive notifications, and seamless self-service, unlocking effortless, intelligent customer interactions at scale.