Jinal Vichhivora (Director Apps and E-Com User Experience, 8x8)
Russ Chadinha (Senior Director of Product Marketing, 8x8)
Date: Monday, September 27
Time: 10:15am - 10:45am
Virtual Sponsored Session
Vault Recording: TBD
Deployment of cloud communications enabled organizations to persevere through the challenges of the last 18 months. Now, they’re focused on what’s next. Most companies (80%) are implementing or planning to implement a hybrid working model. But, there are a wide range of approaches and levels of preparedness regarding how to move forward. What are organizations planning to do next? To better understand their plans, we asked them.
Join Jinal Vichhivora, Director of Apps and Ecomm User Experience and Russ Chadinha, Sr. Director of Solution and Vertical Marketing as they unveil findings and insights from research that uncovers what companies are planning next when it comes to communications:
1. Is the phone call dead? Moving forward, what are the primary communication channels organisations want to use? Mental model or change in mindset
2. Are analytics the new communications currency? With hybrid the new working model, do managers want to use communications data to monitor productivity?
3. Is it AI or bust? Are organisations finding utopia or armageddon when deploying AI?
4. Who makes the buying decision? Will it be different when buying UCaaS? CCaaS? Both?
In this brief session, Jinal and Russ will not only address these questions, but also share insights on how companies' thinking about communications has been changed forever.