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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Predicting the Future of Communications


Jinal Vichhivora  (Director Apps and E-Com User Experience, 8x8)

Russ Chadinha  (Senior Director of Product Marketing, 8x8)

Date: Monday, September 27

Time: 10:15am - 10:45am

Session Type: Virtual Sponsored Session

Vault Recording: TBD


Deployment of cloud communications enabled organizations to persevere through the challenges of the last 18 months. Now, they’re focused on what’s next. Most companies (80%) are implementing or planning to implement a hybrid working model. But, there are a wide range of approaches and levels of preparedness regarding how to move forward. What are organizations planning to do next? To better understand their plans, we asked them.

Join Jinal Vichhivora, Director of Apps and Ecomm User Experience and Russ Chadinha, Sr. Director of Solution and Vertical Marketing as they unveil findings and insights from research that uncovers what companies are planning next when it comes to communications:
1. Is the phone call dead? Moving forward, what are the primary communication channels organisations want to use? Mental model or change in mindset
2. Are analytics the new communications currency? With hybrid the new working model, do managers want to use communications data to monitor productivity?
3. Is it AI or bust? Are organisations finding utopia or armageddon when deploying AI?
4. Who makes the buying decision? Will it be different when buying UCaaS? CCaaS? Both?

In this brief session, Jinal and Russ will not only address these questions, but also share insights on how companies' thinking about communications has been changed forever.