Enterprise Connect Schedule Viewer

For any sizeable enterprise, moving to the cloud—whether for UC, contact center, or both--is a complex migration, one that requires a detailed plan, managed by those who best understand the enterprise, its current communications environment, and the projected end state. In this session, led by a consultant with deep experience in cloud migrations, you'll get a mini-tutorial on the myriad issues, factors, and pitfalls that you must consider and account for if your migration is to succeed. You’ll come away with a detailed, specific list of elements that your project plan must address, and best practices for how to make it all work.

Takeaways:

• The key components of a successful UCaaS and CCaaS deployment
• How to document and meet user requirements and dynamics
• Understand the pluses and minuses of the UCaaS self-install model, under which the provider manages the project virtually and does not include any on-site support or resources for end point placement, testing, training, or go-live support.
• The importance of inventorying endpoints received and placement, User Acceptance testing (UAT), Network Assessments for QoS readiness, and on-site training.
• How to develop a rich dial plan connecting all sites as one 'virtual' building.
• Ensuring network redundancy, QoS on all network touch points, including the public Internet.
• Identifying/reviewing all touch points - cabling, LAN, WAN, Internet, IDF closets, dial plan, interoperability to the legacy system, redundancies, and more.
• How to create a deep, consistent project management schedule across all touch points and areas (both enterprise-owned and not owned)