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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.


Project Managing a Complex UCaaS/CCaaS Solution

Steve Leaden  (Founder and President, Leaden Associates)

Location: Sun D

Date: Tuesday, March 28

Time: 8:00 am - 8:45 am

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando - Get your pass now!

Session Type: Session

Track: Unified Communications & UCaaS

Vault Recording: TBD

For any sizeable enterprise, moving to the cloud—whether for UC, contact center, or both--is a complex migration, one that requires a detailed plan, managed by those who best understand the enterprise, its current communications environment, and the projected end state. In this session, led by a consultant with deep experience in cloud migrations, you'll get a mini-tutorial on the myriad issues, factors, and pitfalls that you must consider and account for if your migration is to succeed. You’ll come away with a detailed, specific list of elements that your project plan must address, and best practices for how to make it all work.


  • The key components of a successful UCaaS and CCaaS deployment
  • How to document and meet user requirements and dynamics
  • Understand the pluses and minuses of the UCaaS self-install model, under which the provider manages the project virtually and does not include any on-site support or resources for end point placement, testing, training, or go-live support.
  • The importance of inventorying endpoints received and placement, User Acceptance testing (UAT), Network Assessments for QoS readiness, and on-site training.
  • How to develop a rich dial plan connecting all sites as one 'virtual' building.
  • Ensuring network redundancy, QoS on all network touch points, including the public Internet.
  • Identifying/reviewing all touch points - cabling, LAN, WAN, Internet, IDF closets, dial plan, interoperability to the legacy system, redundancies, and more.
  • How to create a deep, consistent project management schedule across all touch points and areas (both enterprise-owned and not owned)