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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

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In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

 

Project Managing a Complex UCaaS/CCaaS Solution

Steve Leaden  (Founder and President, Leaden Associates)

Date: Tuesday, March 28

Time: 8:00 am - 8:45 am

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando - Get your pass now!

Session Type: Session

Track: Unified Communications & UCaaS

Vault Recording: TBD

For any sizeable enterprise, moving to the cloud—whether for UC, contact center, or both--is a complex migration, one that requires a detailed plan, managed by those who best understand the enterprise, its current communications environment, and the projected end state. In this session, led by a consultant with deep experience in cloud migrations, you'll get a mini-tutorial on the myriad issues, factors, and pitfalls that you must consider and account for if your migration is to succeed. You’ll come away with a detailed, specific list of elements that your project plan must address, and best practices for how to make it all work.

Takeaways:

  • The key components of a successful UCaaS and CCaaS deployment
  • How to document and meet user requirements and dynamics
  • Understand the pluses and minuses of the UCaaS self-install model, under which the provider manages the project virtually and does not include any on-site support or resources for end point placement, testing, training, or go-live support.
  • The importance of inventorying endpoints received and placement, User Acceptance testing (UAT), Network Assessments for QoS readiness, and on-site training.
  • How to develop a rich dial plan connecting all sites as one 'virtual' building.
  • Ensuring network redundancy, QoS on all network touch points, including the public Internet.
  • Identifying/reviewing all touch points - cabling, LAN, WAN, Internet, IDF closets, dial plan, interoperability to the legacy system, redundancies, and more.
  • How to create a deep, consistent project management schedule across all touch points and areas (both enterprise-owned and not owned)