Enterprise Connect Schedule

Join us for an interactive workshop where we share practical lessons learned from deploying the world’s first fully generative voice AI agents in enterprise contact centers. This session goes beyond a simple AI showcase—it’s a deep dive into real-world implementation challenges and actionable solutions, illustrating measurable business results such as:

-179% increase in NPS
-60% faster resolution times
-70% increase in order conversion rates

We'll explore the evolution of AI in contact centers through the lens of a comprehensive AI Agent Lifecycle: design & integrate, simulate & evaluate, deploy & scale, and monitor & improve. Our expert speakers will guide you through each stage, sharing critical success factors, common pitfalls to avoid, and insights into leveraging advanced tools such as multi-agent prompting frameworks, optimized API wrappers, and AI-driven simulation evaluation techniques.

Through firsthand experiences from enterprises in different industries, we’ll highlight how to effectively manage the agent lifecycle, ensuring your AI agents deliver tangible, measurable value. You’ll also learn best practices in conversation design, low-code integration, deployment strategies (including managing latency and compliance in telephony environments), and monitoring outcomes using contact center KPIs.

In a live demonstration, we'll collaboratively build and deploy an AI agent from scratch, showcasing how easily generative AI technology can be implemented and managed within your organization.

This workshop is a crash course in successfully deploying fully generative voice AI agents. It's a must-attend session for anyone leading a contact center, driving digital transformation, or innovating with enterprise AI.