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Real-World CPaaS Case Studies

Michael Brandenburg (Industry Analyst, Connected Work, Frost & Sullivan)

Date: Tuesday, March 31

Time: 3:00pm - 3:45pm

Pass Type: Entire Event, Tue-Thu Conference - Get your pass now!

Track: Embedded Communications & APIs

Hot Topic(s): Digital Transformation

Vault Recording: TBD

By now, most enterprises are familiar with the concept behind Communications Platform as a Service (CPaaS) and using APIs to integrate communications functions with other types of business applications. But how far have these ideas been taken in the real world? Are enterprises deploying integrations beyond simple functions like SMS messaging? What creative possibilities are being explored? In this session, an industry analyst who studies the CPaaS market will lead a discussion with a panel of enterprise end users who have implemented CPaaS or other API-based systems to solve specific business problems.

Takeaways:

* Get an enterprise perspective on how easy or difficult it is to use CPaaS and APIs to integrate communications with business applications.
* Learn the decision factors that enterprises have taken into account as they choose a CPaaS provider and scope a project.
* Get realistic expectations for what types of business problems can be solved with CPaaS and API-based integrations.
* Understand the IT resources and budget enterprises have needed to dedicate to CPaaS-based projects.