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Enterprise Connect - Schedule Viewer

The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. Click on session titles for full session descriptions. All times noted are in EDT.

Real-World Lessons in Driving User Adoption

Melissa Swartz  (Founder, Swartz Consulting)

Date: Thursday, March 24

Time: 9:00am - 9:45am

Pass type: Entire Event Orlando, Tuesday-Thursday Orlando - Get your pass now!

Track: Workplace Strategies

Session Type: Conference Breakout Session

Vault Recording: TBD

Enterprises can spend a lot of time and money deploying new technology, but in the end, success depends on whether users will actually adopt the new tools. There are critical differences between training and adoption programs (some people still think it’s only training). This session provides a framework for increasing adoption of UC technology, based on lessons learned from large deployments with thousands of users. You’ll get specific, detailed advice that’s been shown to be effective in increasing user adoption.


  • Why defining personas and their WIIFM (What’s in it for me?) precede and define the adoption plan
  • How much training, and in what forms, is really needed
  • Considerations for creating an effective communications plan
  • Creating a feedback loop and incorporating responses for process improvement

Read Melissa Swartz's articles on No Jitter