Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Enterprise Connect - 2022

Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022

In the column to the left, please look under PASS TYPE, and:

  • If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EST.

Real-World Lessons in Driving User Adoption

Melissa Swartz  (Founder, Swartz Consulting)

Vallorie Weires  (Sr. Solutions and Customer Success Advisor, Enabling Technologies Corp)

Location: Sun A

Date: Thursday, March 24

Time: 9:00 am - 9:45 am

Pass type: Entire Event Orlando, Entire Event Virtual, Tuesday-Thursday Orlando - Get your pass now!

Track: Workplace Strategies

Session Type: Conference Breakout Session

Vault Recording: TBD

Enterprises can spend a lot of time and money deploying new technology, but in the end, success depends on whether users will actually adopt the new tools. There are critical differences between training and adoption programs (some people still think it’s only training). This session provides a framework for increasing adoption of UC technology, based on lessons learned from large deployments with thousands of users. You’ll get specific, detailed advice that’s been shown to be effective in increasing user adoption.


  • Why defining personas and their WIIFM (What’s in it for me?) precede and define the adoption plan
  • How much training, and in what forms, is really needed
  • Considerations for creating an effective communications plan
  • Creating a feedback loop and incorporating responses for process improvement

Read Melissa Swartz's articles on No Jitter

Presentation File