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The Enterprise Connect expert-led conference program will discuss the latest systems, software, services and applications for enterprise communications and collaboration. The conference is designed with one objective in mind: To help you optimize your investments in communications and collaboration systems, software and services. ALL TIMES LISTED ARE (U.S.) EASTERN TIME ZONE.

Rethinking User Adoption: Leading the Way with a Personalized Approach


Alan Shen  (CTO & VP of Consulting Services, Unify Square, a Unisys Company)


Blair Pleasant  (President & Principal Analyst | Co-Founder, COMMfusion LLC | UCStrategies)

Date: Monday, September 27

Time: 3:30pm - 4:15pm

Track : Workplace Strategies

Session Type: Virtual Conference Session

Vault Recording: TBD

Last year’s rush to remote work and rapid transition to cloud-delivered communications/collaboration services forced many enterprise IT managers to set aside or complement their traditional approaches to user adoption with more modern, automated methods. By necessity, many enterprises have had to move away from standardizing on a single communications/collaboration platform and pinpointing a cutover date. As businesses move to new hybrid workplace options, many see a best practice for change management as being about giving users options, guiding — but not dictating — their decisions, and laying out an adoption timeline that allows the flexibility to migrate as best works for their schedule. In addition, personalized in-app contextual learning is increasingly seen as a complement if not alternative to in-person classes, brown bag lunches, how-to guides, and the like.

In this session, get the guidance you need to overhaul your user adoption techniques to best serve an agile, hybrid workforce.


  • Learn what user adoption strategies and tactics to add or adapt for the new hybrid workforce
  • Get the latest best practices advice for improving technology migrations and assuring strong adoption
  • Uncover where automation might fit in your user adoption roadmap