Enterprise Connect Schedule
Rollins, Inc. Case Study: Making the Multi-Cloud Journey Work for You
Tony Joseph (Speaker, Rollins, Inc.)
Date: Wednesday, March 19
Time: 2:00 pm - 2:30 pm
Pass Type: Premium, Standard
Session Type: Conference Track Session
Track: CX/Contact Center
Vault Recording: TBD
Through its family of brands including Orkin, Rollins, Inc. provides pest control to over 2.8 million customers around the world, with more than 20,000 employees and more than 800 locations. For its centralized IT organization, a major challenge is ensuring that each of its brands is able to deliver the highest level of customer service, even as infrastructures, cloud migrations and vendors vary across brands, in a company that has grown both organically and through acquisition. In this session, a leader in that IT organization will describe how they are migrating on-premises systems to the cloud, streamlining systems and processes, adding NLP (Natural Language Processing)-based capabilities, scaling for growth, tackling organizational challenges, and gearing up to add conversational bots and other AI-driven features. You'll get a rich, detailed look at the multi-faceted challenges for complex contact center environments, and learn how one organization is solving them.
Plus, stick around after this half-hour session concludes, and join the Post-Session Networking! The session room will remain open and the speaker will be on hand, along with other attendees, to continue the conversation about cloud contact centers. Don't miss this opportunity to meet and engage with like-minded peers!