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Securing Transactions In Enterprise Customer Interactions

Sorrell Slaymaker  (Principal Consulting Analyst, Tech Vision Research)

Date: Wednesday, March 19

Time: 3:15 pm - 4:00 pm

Pass Type: Premium, Standard

Session Type: Conference Track Session

Track: Security & Compliance

Vault Recording: TBD

As the importance of contact center systems grows, so does their appeal to hackers as an attack vector. Having a secure and compliant CX infrastructure is critical for enterprises in the midst of digital transformation. So what constitutes the biggest challenges and what are the most important steps and best practices your enterprise needs to put in place to combat them? In this session, a leading security professional will guide you through the elements of security and compliance for contact center interactions. You'll learn the most common risks from both a security and compliance perspective, including fraud, agent impersonation, and PCI compliance, Takeaways include:

  • Technologies and best practices required to ensure call validation and caller identity
  • How to implement without having to add additional telecom infrastructure
  • Use of analytics to understand and mitigate the threat environment
  • Leveraging Zero Knowledge to keep identity data from being shared or stolen
  • The cost of CX security and compliance from basic to the best available