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Sourcing the Cloud: The Intersection of UCaaS and CPaaS

Diane Myers (Senior Research Director, IHS Markit)

Date: Tuesday, March 31

Time: 8:00am - 8:45am

Pass Type: Entire Event, Tue-Thu Conference - Get your pass now!

Track: Cloud Communications

Hot Topic(s): Strategic Planning & Decision Support

Vault Recording: TBD

Enterprises increasingly are evaluating and migrating to cloud service offerings such as UCaaS and CPaaS for access to enhanced applications, APIs, and ease of implementation. But UCaaS (Unified Communications as a Service) and CPaaS (Communications Platform as a Service) represent very different models for cloud service delivery—even as vendors in this space are increasingly broadening their product lines to offer both UCaaS and CPaaS. So will the convergence of the vendor landscape offer the opportunity for enterprises to procure cloud service offerings that blend the best of UCaaS and CPaaS? Does an enterprise have to commit to one model or the other as its primary approach to sourcing communications services from the cloud? In this session, a leading market analyst will present data and perspectives on how your enterprise can best make use of UCaaS and CPaaS offerings to build an agile, technically-up-to-date communications environment.


* Understand the difference between UCaaS and CPaaS offerings, and what communications capabilities are best provided by each model
* Be able to match your enterprise’s key business requirements with the UCaaS and CPaaS features that best meet these needs
* Understand the technologies that undergird UCaaS and CPaaS, and what demands each type of service will place on your enterprise IT teams
* Learn the shape of the current vendor landscape: Which suppliers offer UCaaS, CPaaS, or both