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Nick Orlando (Director, Product Marketing, Kore.ai)
Location: Sun C
Date: Monday, March 27
Time: 4:00 pm - 4:45 pm
Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
In today's fast-paced, customer-centric world, delivering an exceptional customer experience has never been more critical. Contact centers are at the forefront of this effort, but traditional methods can fall short of meeting the evolving needs of customers. To address this, Kore.ai developed the AI-Native contact center, delivering an end-to-end AI-powered customer journey that delivers phenomenal results.
In this session, you'll learn how contact centers can leverage the power of conversational AI to: Create a seamless, personalized, and efficient customer service experience. Provide 24/7 self-service automation with advanced, intelligent virtual assistants to connect customers with the information they need when they need it.
Supercharge contact center agents with AI that monitors conversations and supports the agent with empathetic response suggestions, automated task fulfillment, and more.
Realize big benefits through increased CSAT and decreased costs.