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Enterprise Connect Schedule Viewer

Schedule Viewer tool is designed to help you find the sessions and other functions you're looking for at Enterprise Connect 2023.

Check back frequently, information added daily!

In the column to the left, please look under PASS TYPE, and:

  • If you're planning to attend In-Person, please click "Entire Event Orlando", "Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
  • If you're planning to attend Virtually, please click "Entire Event Virtual" and/or "Expo Plus Virtual".

Click on session titles for full session descriptions. All times noted are in EDT.

 

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Sponsored Session: AI-Native Contact Center: Revolutionizing Customer Service with Conversational AI

Nick Orlando  (Director, Product Marketing, Kore.ai)

Location: Sun C

Date: Monday, March 27

Time: 4:00 pm - 4:45 pm

Pass Type: Entire Event Orlando - Monday-Thursday, Tues - Thurs Conference Orlando, Expo Plus Orlando - Get your pass now!

Session Type: Sponsored Session

Vault Recording: TBD

Kore.ai

In today's fast-paced, customer-centric world, delivering an exceptional customer experience has never been more critical. Contact centers are at the forefront of this effort, but traditional methods can fall short of meeting the evolving needs of customers. To address this, Kore.ai developed the AI-Native contact center, delivering an end-to-end AI-powered customer journey that delivers phenomenal results.

In this session, you'll learn how contact centers can leverage the power of conversational AI to: Create a seamless, personalized, and efficient customer service experience. Provide 24/7 self-service automation with advanced, intelligent virtual assistants to connect customers with the information they need when they need it.
Supercharge contact center agents with AI that monitors conversations and supports the agent with empathetic response suggestions, automated task fulfillment, and more.
Realize big benefits through increased CSAT and decreased costs.