Sponsored Session: Break Down Technology Silos for Better Employee and Customer Experiences
Location: Osceola 1
Date: Monday, March 12
Time: 2:15pm - 3:00pm
Pass type: Entire Event, Tue-Thu Conference, Expo Plus - Get your pass now!
Track: Open to All
Vault Recording: Audio-Only
In a digital age of rapidly-emerging technology, customers expect to have a seamless experience with your organization no matter what channel they are using. But for many organizations, offering this experience is a challenge due to a number of barriers. With silos appearing across departments due to aged, end-of-life systems, companies are often unable to keep up with their customers' changing needs.
Join Noel Roberts, CTO and VP of Marketing at Aria Solutions & Johannes Fischer, Technology Lead of the Aria Solutions Salesforce Practice, as we discuss how to Break Down Technology Silos for Better Employee and Customer Experiences. Learn about how we have used our vast business understanding and contact center best practices for over 20 years to help companies integrate systems and “glue” together the missing pieces that have held them back. You will walk away with a better understanding of how to integrate systems and deliver seamless customer experiences.