Sponsored Session: Connectivity, Collaboration and Competition: Winning over top agent talent
Matt Halliday (Executive VP Sales & Marketing, American Homes 4 Rent)
Location: Osceola 1
Date: Tuesday, March 19
Time: 2:30pm - 3:15pm
Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!
Track: Open to All, Contact Center & Customer Experience
Session Type: Free Education
Vault Recording: TBD
Finding and keeping great agents is a challenge for every contact center—especially in areas where the talent pool has lots of other companies to choose from. Learn how a leader in the single-family rental home industry used their cloud contact center’s remote agent capabilities to attract top talent, expand their resource pool, increase agent satisfaction and retention, and improve performance with gamification—all while driving down costs.