Sponsored Session: Connectivity, Collaboration and Competition: Winning over top agent talent

Matt Halliday (Executive VP Sales & Marketing, American Homes 4 Rent)

Location: Osceola 1

Date: Tuesday, March 19

Time: 2:30pm - 3:15pm

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Vault Recording: TBD

NICE inContact

Finding and keeping great agents is a challenge for every contact center—especially in areas where the talent pool has lots of other companies to choose from. Learn how a leader in the single-family rental home industry used their cloud contact center’s remote agent capabilities to attract top talent, expand their resource pool, increase agent satisfaction and retention, and improve performance with gamification—all while driving down costs.

Presentation File

Tues_Osceola_1_2.pdf