Sponsored Session: Contact Center AI That Works
John Connors (Senior Director of Digital Transformation, eGain Corporation)
Location: Sun C
Date: Monday, March 12
Time: 3:15pm - 4:00pm
Pass type: Entire Event, Tue-Thu Conference, Expo Plus - Get your pass now!
Track: Open to All
Vault Recording: Audio-Only
If AI is a red hot topic, AI for contact centers and customer service organizations is white hot, as CxOs focus on customer experience as a key strategy to get ahead of competitors. At the same time, implementation failures are starting to create disillusionment. Moreover, there has been much confusion about AI—what is it, what are the AI technologies and use-cases for my business function, what are the good and bad practices, where are the real-world case studies, and how do I create quick value, while mitigating risk? Fret no more! All you have to do is attend eGain’s breakout session “Contact Center AI That Works”. eGain is a pioneer in AI, and has helped world-class companies transform contact centers, customer service, and digital business organizations with AI. As an example, a premier telco improved FCR by 23%, NPS by 20%, and reduced agent training time by 43% across 10,000 agents and associates in 550 retail stores with AI reasoning! You will learn about this success story and more at our session. See you soon!