Sponsored Session: Customer Journey Case Study: Omni-Channel in Action

Sponsor Speakers:

John Rees (CCO, Content Guru)

Sam Fuller (Head of Customer Service, UK Power Networks)

Location: Osceola 1

Date: Tuesday, March 13

Time: 1:30pm - 2:15pm

Pass type: Entire Event, Tue-Thu Conference, Expo Plus - Get your pass now!

Track: Open to All, Contact Center & Customer Experience

Hot Topic: Digital Transformation

Vault Recording: Audio-Only

Content Guru

A first-hand case study of how an effective omni-channel customer journey can electrify customer engagement in mission-critical environments.