Enterprise Connect is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Sponsored Session: Customer service is a team sport: How to play it well

Venkitesh Subramanian (Head of Inbound Product Management, Customer Service Management, ServiceNow)

Location: Osceola 1

Date: Tuesday, March 19

Time: 3:30pm - 4:15pm

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Vault Recording: TBD


Providing an exceptional experience that wins the hearts and minds of customers is a top priority for many customer service organizations. Customers expect issues to be resolved quickly, their needs to be anticipated, and self-service available around the clock.

Connected people, systems, and processes make resolving complex issues and delivering an end-to-end service experience easier. Imagine intelligently fixing problems before customers know they have them and driving action to instantly take care of common customer requests.

In this session, Venki Subramanian will share how ServiceNow customers are benefiting from:

  • Breaking down internal silos and automating processes across departments to diagnose and resolve issues faster
  • Monitoring the health of customers’ products and services to identify potential issues and fix them proactively
  • Helping their customers get the best answers, recommendations, and insights through knowledge management and a community of experts

Watch a synced recording of this session

Presentation File