Sponsored Session: Delivering Personalized Experiences through Digital Transformation: Real World Stories on How to Get There


Jim Nystrom (SVP, Global Enterprise Sales, Channels, and Account Management, Five9)


Gary Britton (VP Operations Enablement, Teladoc)

Kim Mowery (VP of Marketing, Rocketloans)

Anu Agarwal (Principal Architect, Microsoft Dynamics 365, Microsoft)

Location: Osceola 1

Date: Monday, March 12

Time: 1:00pm - 1:45pm

Pass type: Entire Event, Tue-Thu Conference, Expo Plus - Get your pass now!

Track: Open to All

Hot Topic: Digital Transformation

Vault Recording: Audio-Only


In today’s mobile world, digital transformation is fueling rapid change in customer expectations, which is compelling businesses to accelerate how they respond to be competitive, differentiated and provide personalized customer experiences. Managing nationwide or global contact centers requires insight into your operations, your customers and the effective use of your staff. Join us to hear from panel members about how their organizations are embracing digital transformation and the steps they are taking to make it a reality.