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Sponsored Session: Don't get rid of your live agents – augment the contact center with AI

Ken Arakelian (Director, Product Management, Nuance Communications)

Location: Sun C

Date: Wednesday, March 20

Time: 1:30pm - 2:15pm

Pass Type: Entire Event, Expo Plus, Exhibitor Booth Staff, Media, Speaker, Tue-Thu Conference - Get your pass now!

Track: Open to All, Contact Center & Customer Experience

Session Type: Free Education

Vault Recording: TBD

Nuance

Combining artificial intelligence with the human workforce will deliver a highly efficient contact center, but how do you design an experience that leads to reduced agent churn and high customer satisfaction? Ken Arakelian will share his expertise on designing AI powered customer engagement solutions for customers and contact center agents.

Watch a synced recording of this session