Enterprise Connect - 2022
Schedule Viewer tool is designed to help you find the sessions and other functions you’re looking for at Enterprise Connect 2022
In the column to the left, please look under PASS TYPE, and:
- If you’re planning to attend In-Person, please click "Entire Event Orlando", “Expo Plus Orlando" and/or "Tuesday-Thursday Orlando".
- If you’re planning to attend Virtually, please click "Entire Event Virtual" and/or Expo Plus Virtual".
Click on session titles for full session descriptions. All times noted are in EST.
Sponsored Session: Driving Exceptional CX with AI & Virtual Assistants in the Contact Center
Kennedy Pereira (AVP/GM Worldwide Sales, Cloud Voice Platforms, Applications & Ecosystem, AT&T)
Location: Sun C
Date: Tuesday, March 22
Time: 1:30 pm - 2:15 pm
Pass type: Entire Event Orlando, Expo Plus Orlando, Tuesday-Thursday Orlando - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
68% of customers do not want to speak to an agent. To adapt, contact centers need the ability to meet customers on their digital channels of choice, while ensuring customers can get their issues resolved quickly and seamlessly as they move across channels. But how can contact centers expand their channel offerings without replacing their existing systems?
Topics include:
• The evolution of the customer journey and how it impacts your contact center
• Operational best practices to achieve a balance between CX and efficiency
• Ways to use AI and automation to reduce laborious tasks and streamline escalations
• How to build a personalized self-service experience that’s easy to manage and upgrade